NGO Connect Feature: Chatter
Back in September, Heller Consulting put together a list of the top 5 NGO Connect features in their paper, NGO Connect – Maximizing its Potential for You. So far, we have gone over Ease of Access and Viewing, Giving Summaries and Badges. Today, we are going over the NGO Connect feature: Chatter.
Chatter is a powerful collaboration tool that has the potential to revolutionize your internal and external communications. Chatter is a native feature of Salesforce and is available to any client on the platform. Once nonprofits develop a few of their own use cases, they find Chatter to be a valuable addition to their daily toolset.
Chatter showed up on The Connected Cause in this post and some of the points we made then deserve to be restated here.
- Chatter allows fund raisers to “follow” records, which means automatic updates whenever something changes on a record you care about. This is something that many fund raisers have been dreaming about for years.
- Chatter usage can be freely extended to people in your organization who don’t normally access Salesforce, and also with anyone outside the organization. This is a great way for organized group communication without relying on complicated e-mail chains.
- Chatter enables collaboration between people in the organization, with the benefit that all the history of the conversations and decisions is automatically kept in the CRM system. No more worrying about how to attach an e-mail, or copy in your notes.
To learn more about Chatter and all things NGO Connect, download our white paper here:Download NGO Connect Paper Now!