Coming Soon: Insights from Nonprofits on CRM

Seems as if those of us who work in and with the nonprofit sector have been all a-buzz about Constituent Relationship Management (CRM) lately. As I mentioned in a recent post, Idealware posted their own article about 10 Things to Consider in a CRM. In late March, NTEN offered an online session about implementing CRM to advance your mission.  And a whole host of software vendors — including Blackbaud, Convio (now Blackbaud), and Salesforce.com — are promoting their CRM products for nonprofits.

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Dreaming the CRM Dream

 

My dream is for CRM for nonprofits to shift paradigms so that it unleashes powerful data synergies.  I also have a big ol’ bag of over-used, worn-out clichés that I’ve quite clearly tapped this morning.  I’ll just put away that bag and start over…

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CRM – What a Tangled Web We’re In

 

 

 

 

 

 

 

 

 

 

In a recent post, I outlined four types of constituents in a nonprofit’s CRM:

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Constituents – The Heart of Your CRM

 

Nonprofit CRM (Constituent Relationship Management) starts with, well, your constituents.  So who are these folks?  In the commercial sector, it’s pretty clearly a company’s customers.  For us in the nonprofit sector it’s a bit more complex and, I’d say, a bit richer.

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CRM For Nonprofits, It’s a Strategy Not a Software

 

I spend a lot of time thinking about CRM.  It’s kind of an obsession.  It wasn’t always this way.  But then again, until fairly recently, it really wasn’t worth thinking about because it really wasn’t possible for or available to the nonprofit sector.

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