Case Study: Project Open Hand

Case Study: Project Open Hand

Project Open Hand was created as an effort to fight the AIDS epidemic in 1985. Since then, it has grown into an incredible organization that serves the Bay Area’s most vulnerable citizens who are fighting serious illness, isolation, and the challenges associated with old age. Today, Project Open Hand has over 100 volunteers and delivers more than 2,500 meals and 200 bags of groceries every single day.

For some time, Project Open Hand was using multiple, disconnected systems to manage interactions with clients, volunteers, and donors, but none of them were meeting their needs. Each system had issues: lack of basic functions, inability to create necessary reports, limited/no technical support, etc. These problems were not only creating unnecessary delays and challenges, but were also roadblocks, preventing Project Open Hand from truly understanding critical connections between donors and volunteers.

By working together, Heller Consulting and Project Open Hand came up with a strategic implementation plan to smoothly transition Project Open Hand onto a single, cohesive system, and to streamline and optimize the inter-related aspects of the organization’s business processes. Visit the Salesforce Foundation project overview here.

For more information on this project, head over to Heller Consulting’s website to download the full case study!

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Case Study: Implementing an Engagement Center for Canadian Cancer Society of Saskatchewan

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While working with the national community-based organization, Canadian Cancer Society in Saskatchewan (CCSSK), Heller Consulting assisted with implementing a robust system that could more effectively connect its participants, donors, volunteers and cancer survivors.

Like many organizations, CCSSK was manually running their Reminder for Life program. While that works for many organizations and can work for many years, CCSSK was ready to upgrade their systems and automate the process. But where do you start? And who has the time to take a break from the Reminder for Life program to automate the process to save CCSSK time down the road?

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Finding the Right Tools to Match Your Goals



Sometimes, finding the right tools to match your goals is as easy as taking an objective look at what you already have at your disposal. It’s not always easy to do, though. It seems like every day there are new techniques, gadgets, and doohickeys that promise to do everything you could ever want as soon as you think about it, and a few promise to be ready even before.

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Nonprofit Increases Fundraising Activity by 40%

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Moving your data to a new Constituent Relationship Management (CRM) system is never an easy thing to do, especially while still maintaining your existing fundraising efforts. When a national cancer organization came to Heller, they had specific changes in mind. They were frustrated with their slow system that did not integrate with their other systems. This disconnect forced them to manually update all systems to ensure data was up to date. They also wanted to keep participants informed of their fundraising goals during before, during and after walks. In a nutshell, they wanted to streamline their processes, integrate their systems, keep their participants up to date, and speed up their system, all within 6 months.

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#SM4NP Social Media Snapshot

Social Media for Nonprofits held their seventh conference this year in Austin, Texas last week. After the great response we received to our #AtTheBridge social media snapshot, we decided to listen in on the #SM4NP hashtag during the event on August 13th. The speakers at #SM4NP included Brooke McMillan from the Livestrong Foundation, Julie Niehoff from Constant Contact, Jan Gunter from the Ronald McDonald House and many more.

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