Failure to engage with constituents results in a loss of connection, dollars, and goodwill. So often, organizations believe that a large CRM technology change will be the key to solving all of their constituent engagement problems. Unfortunately, technology is one piece in a much larger puzzle. In this executive summary of Heller Consulting’s paper, Taking Engagement Seriously, they discuss the many components that go into a CRM solution including aligning business practices, planned engagement strategy, and the right technology.Read More
The Alliance to Save Energy is a bipartisan organization that works to promote a cleaner environment, healthier economy and energy security through policy advocacy, research, education and technology programs. They were familiar with the Salesforce Platform and had completed an implementation several years earlier, but they wanted a product that was better suited to their specific needs.
NGO Connect (formerly known as roundCause) was developed as an application that specializes in addressing sophisticated, multi-channel fundraising management needs for larger organizations without compromising the native strengths and innovations of Salesforce. In general, NGO Connect offers more complex functionality than the Nonprofit Starter Pack, and also offers additional features in areas such as events and grants management that the NPSP does not include. Also unlike NPSP, there is a per-license annual cost associated with NGO Connect. Already unmistakably powerful, the NGO Connect roadmap features many updates that will continue to improve usability for fundraising staff. Heller Consulting released a white paper describing the basic features of NGO Connect. Today we will be reviewing Financials in NGO Connect.Read More
The 10th annual Bridge Conference in Washington, DC is almost here! This event brings together the best integrated marketing and fundraising experts from around the country. Each of the sessions are designed to provide you with in-depth knowledge on the newest trends in fundraising, strategic marketing solutions, insights into improving your ROI and much more. With over 77 sessions featuring experts from the field, the Bridge Conference is a great opportunity to network with like-minded professionals and expand your skill set.
Heller Consulting has been asked to present two sessions on improving digital fundraising and planning for conversion-focused constituent engagement. Both sessions promise to deliver information that can advance any nonprofits’ fundraising efforts. Read more about these sessions here.Read More
Nonprofits are continuously presented with opportunities to engage with constituents – partners, volunteers, advocates, donors, the beneficiaries of the mission and more. While some organizations rise to the challenge and provide a rich engagement experience to those seeking to connect, other times organizations miss an opportunity to meet constituents with the right type of engagement at the right time. Those missed opportunities can translate to loss of connection, loss of dollars, loss of goodwill and loss of motivation to do more with the organization. To help nonprofits understand the impact this can have, Heller has created the paper Taking Engagement Seriously to explain how to develop an Engagement Strategy, and clarify how it can influence how your organization approaches all of your constituent engagement efforts.Read More