Case Study: Project Open Hand

Case Study: Project Open Hand

Project Open Hand was created as an effort to fight the AIDS epidemic in 1985. Since then, it has grown into an incredible organization that serves the Bay Area’s most vulnerable citizens who are fighting serious illness, isolation, and the challenges associated with old age. Today, Project Open Hand has over 100 volunteers and delivers more than 2,500 meals and 200 bags of groceries every single day.

For some time, Project Open Hand was using multiple, disconnected systems to manage interactions with clients, volunteers, and donors, but none of them were meeting their needs. Each system had issues: lack of basic functions, inability to create necessary reports, limited/no technical support, etc. These problems were not only creating unnecessary delays and challenges, but were also roadblocks, preventing Project Open Hand from truly understanding critical connections between donors and volunteers.

By working together, Heller Consulting and Project Open Hand came up with a strategic implementation plan to smoothly transition Project Open Hand onto a single, cohesive system, and to streamline and optimize the inter-related aspects of the organization’s business processes. Visit the Salesforce Foundation project overview here.

For more information on this project, head over to Heller Consulting’s website to download the full case study!

Emma Shipley

About Emma Shipley

I have always held a passion for community involvement, fundraising, and volunteering, which has brought me in touch with a number of nonprofit organizations. During my time at Indiana University, I worked with the City of Bloomington Volunteer Network to connect citizens with their ideal volunteer experience while promoting volunteerism in the community. In addition, I spent the summer of 2012 working as a mentor for adolescent girls ages 5-15 at Girls, Incorporated of Monroe County. I received my degree in Journalism with a focus in Marketing and Visual Communications. In my free time, I enjoy live music, visiting farmer’s markets, trying new recipes, and exploring Chicago.

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