Lessons Learned from Healthcare.gov

Lessons Learned from Healthcare.gov

I’m sure you’ve heard by now about the debacle that happened with the launching of Healthcare.gov. There’s no sugar-coating it – it’s been a very public facing disaster of a program that was hard fought and hard won for the Obama administration.

Why am I bringing this up, do you ask? Because one of my colleagues sent me this article about the launch of the website and when I read it, one thing really jumped out to me: there were 55 vendors involved in building that website (55!) and not one party responsible for ensuring their coordination and collaboration on the launch of one of the most highly anticipated websites in the history of the United States.

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